Latency measurements and timeout rates have returned to normal levels as at 15:31 UTC. Engineers will continue to monitor.
Posted Oct 04, 2018 - 15:57 UTC
We have detected an upstream networking issue with one of our Internet Service Providers (ISPs) for traffic originating from Europe. Some merchants may be experiencing timeouts or latency trying to connect to the Braintree Production API or Control Panel.
Engineers are working with our networking partners to resolve the issue as quickly as possible.
Posted Oct 04, 2018 - 15:27 UTC
This incident affected: Control Panel and Production API (Gateway API).