Date: Friday, 13 April 2018 3:11 - 6:34
All Times in UTC
Beginning at 3:11, Braintree engineers were alerted to an increase in authorizations resulting in Processor Network Unavailable (3000) responses on the AIB network. After investigation, it was discovered that AIB began sending an unexpected data field in their authorization responses to Braintree. This unexpected data resulted in an inability to process AIB’s responses. Engineers engaged AIB’s support team and AIB rolled back their changes at 6:34, which resolved the issue.
During the incident, impacted authorizations would have been marked as failed in Braintree, but may have been successful with customer issuing banks and cardholders may see pending charges in their account.