Database Maintenance
Scheduled Maintenance Report for Braintree
The scheduled maintenance has been completed.
Posted Oct 08, 2019 - 19:31 UTC
This operation is ongoing and will take slightly longer than expected. Some merchants may be experiencing a low rate of errors and/or timeouts. Engineers are working to resolve these errors as quickly as possible.
Posted Oct 08, 2019 - 18:59 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 08, 2019 - 18:00 UTC
This operation has been rescheduled to 8 October 2019 from 18:00 to 19:00 UTC.
Posted Sep 26, 2019 - 15:40 UTC
Between 18:00 and 19:00 UTC on 1 October 2019, engineers will be performing a database update that may have a minor impact on some merchants. Details are below.

Expected Impact

  • All systems will remain online.

  • Some API and Control Panel request times may spike during the small 5-10 second windows when we execute the final step of the operation.

  • Though not anticipated, it is possible a small number of requests will fail during this window if the procedure takes longer than expected. Failed requests can be safely retried.

  • Transactions may be delayed appearing in search results and the Control Panel.

Region(s) Impacted

Questions? Reach out to our support team.
Posted Sep 25, 2019 - 19:28 UTC
This scheduled maintenance affected: Control Panel and Production API (Gateway API).