During the incident window (21:50 UTC, 9 Aug 2019 - 03:28 UTC, 10 Aug 2019, some transactions and authorizations issued during the incident window are not available via the API or through the Control Panel. Additionally, merchants will experience HTTP 404 Not Found errors when attempting to search, void, or Submit for Settlement on the affected transactions.
A wrongly configured connection from the Braintree gateway deployed to a small group of servers resulted in requests and transactions sent to a newly provisioned database that was not ready to receive production traffic. When these transactions were written to the newly provisioned database, they were issued public ids that did not match the primary transaction sequence, and therefore the public transaction ids returned to merchants were not correct. As a result, merchants are unable to reference or take actions on these affected transactions.
Affected transactions will be individually recovered in coordination with individual affected merchants, however, these affected transactions will not be available through the Control Panel or Braintree API.