Identified - Due to an outage with our telecommunications provider, toll-free numbers for Braintree Support and Sales are currently unavailable. Support and Sales can still be reached with the following local numbers:

Support: 312-257-2301

Sales: 312-257-2302
Sep 3, 21:31 UTC

About This Site

Braintree Status

API Operational
Control Panel Operational
Sandbox Operational
United States Processing Operational
Canadian Processing Operational
European Processing Operational
PayPal Processing Operational
Australian Processing Operational
Homepage ? Operational
Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
NAB Scheduled Maintenance Sep 5, 15:00-20:00 UTC
NAB is performing scheduled maintenance on Sunday, September 6th between 01:00 AEST (1500 UTC 9/5) and 06:00 AEST (2000 UTC 9/5). Merchants processing with NAB may receive a response code of 3000 (Processor Network Unavailable) during this time frame.
Posted on Aug 31, 21:08 UTC
Past Incidents
Sep 4, 2015

No incidents reported today.

Sep 3, 2015
Resolved - This incident has been resolved.
Sep 3, 09:13 UTC
Investigating - An issue upstream of our gateway is causing some transactions on the First Data network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: This issue will not affect every U.S. merchant. The Braintree gateway is currently up and accepting requests at this time.
Sep 3, 06:19 UTC
Sep 2, 2015

No incidents reported.

Sep 1, 2015
Postmortem - Read details
Sep 2, 18:44 UTC
Resolved - This incident has been resolved.
Sep 1, 21:54 UTC
Investigating - An issue upstream of our gateway is causing some transactions on the First Data network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: This issue will not affect every U.S. merchant. The Braintree gateway is currently up and accepting requests at this time.
Sep 1, 21:23 UTC
Aug 31, 2015
Some merchants may have experienced slow API requests or timeouts from 18:02:30 UTC - 18:04:30 UTC, due to a networking incident that has since been resolved.
Aug 31, 19:07 UTC
Aug 30, 2015
Resolved - This incident has been resolved.
Aug 30, 17:53 UTC
Identified - An issue has been identified, only impacting usage of the v.zero drop-in UI.
Aug 30, 15:21 UTC
Investigating - The Braintree Production environment is currently experiencing periods of poor performance. Engineers are working to resolve the issue.

How does this affect me?
Requests made to the production API or Control Panel may take longer than usual to return or, in rare cases, timeout.
Aug 30, 14:57 UTC
Aug 29, 2015

No incidents reported.

Aug 28, 2015
Resolved - This incident has been resolved.
Aug 28, 12:02 UTC
Monitoring - An issue upstream of our gateway is causing some PayPal transactions to fail or take longer than usual. Transactions that fail may return a response code of 2038 (Processor Declined).

Scope: This issue will only PayPal payments. The Braintree gateway is currently up and accepting requests at this time.
Aug 28, 11:13 UTC
Aug 27, 2015
Resolved - This incident has been resolved.
Aug 27, 19:38 UTC
Investigating - An issue upstream of our gateway is causing some transactions on the AIB network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: Some European merchants may be affected by this issue. The Braintree gateway is currently up and accepting requests at this time.
Aug 27, 19:12 UTC
Aug 26, 2015

No incidents reported.

Aug 25, 2015
Resolved - This incident has been resolved.
Aug 25, 23:45 UTC
Investigating - We're are currently experiencing issues with our transaction search infrastructure, you may see slow or failing transaction searches.
Aug 25, 23:31 UTC
Resolved - This incident has been resolved.
Aug 25, 19:52 UTC
Investigating - An issue upstream of our gateway is causing some transactions on the First Data network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: This issue will not affect every U.S. merchant. The Braintree gateway is currently up and accepting requests at this time.
Aug 25, 18:35 UTC
Aug 24, 2015

No incidents reported.

Aug 23, 2015

No incidents reported.

Aug 22, 2015

No incidents reported.

Aug 21, 2015
Resolved - This incident has been resolved.
Aug 21, 23:55 UTC
Investigating - An issue upstream of our gateway is causing some PayPal transactions and vault requests to fail or take longer than usual. Transactions that fail may return a response code of 3000 (Processor Declined), or 4007 (Error Communicating with PayPal). Requests to vault PayPal payment methods may return a PayPalCommunicationError validation failure.

Scope: This issue will only PayPal payments. The Braintree gateway is currently up and accepting requests at this time.
Aug 21, 23:13 UTC