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Braintree Status

API Operational
Control Panel Operational
Sandbox Operational
United States Processing Operational
Canadian Processing Operational
European Processing Operational
Australian Processing Operational
PayPal Processing Operational
Homepage ? Operational
Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Feb 28, 2015

No incidents reported today.

Feb 27, 2015
Postmortem - Read details
Feb 27, 23:18 UTC
Resolved - All systems are back to normal. Further details to follow.
Feb 27, 13:06 UTC
Monitoring - We are actively mitigating the attack and processing is resuming. API requests may take longer than usual during this mitigation.
Feb 27, 13:05 UTC
Update - We are experiencing a DDoS attack against our network. We are working on mitigating the attack.
Feb 27, 13:00 UTC
Investigating - We are investigating an issue with one of our ISPs that is causing API and Control Panel requests to fail.
Feb 27, 12:24 UTC
Monitoring - API and Control Panel Request traffic has stabilized. We're continuing to monitor system responsiveness and working toward a more detailed diagnosis and resolution.
Feb 27, 11:59 UTC
Investigating - We are investigating an issue with one of our ISPs that is causing API and Control Panel requests to fail.
Feb 27, 11:35 UTC
Feb 26, 2015

No incidents reported.

Feb 25, 2015

No incidents reported.

Feb 24, 2015
Resolved - The issue has been resolved and all merchants are now processing normally. We are continuing to monitor the situation and will post further information when it is available.
Feb 24, 20:21 UTC
Investigating - Some merchants are experiencing errors when attempting to call the Braintree API or access the Control Panel. We are working urgently to resolve this issue.
Feb 24, 20:18 UTC
Feb 23, 2015

No incidents reported.

Feb 22, 2015
Resolved - Transient problems with trans-Atlantic connectivity contributed to periods of occasional latency. This latency has now stabilized and all requests are processing normally through the Adyen platform.
Feb 22, 15:15 UTC
Investigating - An issue upstream of our gateway is causing some transactions on the Adyen network to take longer than normal and occasionally fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: This issue will only affect merchants on the Adyen network. The Braintree gateway is currently up and accepting requests at this time.
Feb 22, 12:08 UTC
Resolved - ISP upstream of Braintree's network experienced issues between Feb 22 12:02 UTC and Feb 22 13:00 UTC causing a small percentage of failed transactions to Adyen.
Feb 22, 13:06 UTC
Monitoring - ISP upstream of Braintree's network is having issues causing a small percentage of failed transactions to Adyen.
Feb 22, 12:42 UTC
Completed - The scheduled maintenance has been completed.
Feb 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 22, 01:00 UTC
Scheduled - SEB/Euroline will be in a planned maintenance window from 2AM CET (1AM UTC) 02/22 through 9AM CET (8AM UTC) 02/22. Merchants processing with SEB/Euroline may receive a response code of 3000 (Processor Network Unavailable) during this time frame.

Scope: This issue will only affect European merchants on the SEB/Euroline network.
Feb 18, 15:46 UTC
Feb 21, 2015

No incidents reported.

Feb 20, 2015

No incidents reported.

Feb 19, 2015
Postmortem - Read details
Feb 20, 20:51 UTC
Resolved - The database issue has been resolved and all merchants are now processing normally. We are continuing to monitor the situation and will post further information when it is available.
Feb 19, 23:55 UTC
Identified - A database issue is preventing the creation of transactions for a subset of merchants. We are actively working to fix the problem.
Feb 19, 23:52 UTC
Investigating - We are investigating an error causing some production requests to fail.
Feb 19, 23:34 UTC
Feb 18, 2015
Postmortem - Read details
Feb 18, 19:35 UTC
Resolved - This issue has been resolved.
Feb 18, 19:18 UTC
Investigating - Some merchants using client SDKs may receive SSL errors when attempting to use the Braintree Sandbox. We are working urgently to resolve this issue.
Feb 18, 17:42 UTC
Resolved - The issue affecting merchants receiving incorrect 404s has been resolved and deployed.
Feb 18, 00:07 UTC
Update - Some merchants may have received false 404s when attempting to use the Braintree Sandbox between 20:15 UTC and 21:20 UTC. We have rolled back and are investigating the cause.
Feb 17, 21:31 UTC
Investigating - Some merchants may be receiving false 404s when attempting to use the Braintree Sandbox. We are working urgently to resolve this issue.
Feb 17, 20:53 UTC
Feb 17, 2015
Completed - The scheduled maintenance has been completed.
Feb 17, 16:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 16:00 UTC
Scheduled - We are performing upgrades to our Sandbox environment. Users may see slow or failed requests for a few moments while we perform this upgrade.

This will solely affect the Sandbox environment.
Feb 17, 15:29 UTC
Feb 16, 2015

No incidents reported.

Feb 15, 2015
Resolved - The upstream issue started from Feb 15 00:15 UTC, was resolved by Feb 01:25 UTC.
Feb 15, 02:34 UTC
Monitoring - Upstream system seems to be back online, closely monitoring traffic at the moment.
Feb 15, 01:40 UTC
Identified - An issue upstream of our gateway is causing some transactions on the Merchant e-Solutions network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).
Feb 15, 00:32 UTC
Feb 14, 2015
An issue upstream of our gateway is causing some transactions on the Merchant e-Solutions network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).
The issue started from Feb 14 20:55 UTC and is resolved by Feb 14 21:15 UTC.
Feb 14, 21:37 UTC