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Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
American Express Maintenance Apr 26, 09:00-10:30 UTC
American Express will be performing maintenance on their Credit Authorization System that manages all authorization processing. During this time stand-in authorization systems will be active at American Express, which will minimize impact to authorization requests. There is a slight chance that some transactions may be affected until the full Credit Authorization System platform is restored. Requests for Card Identification (CID) and Address Verification (AAV) during this time may result in a response indicating that the system is unavailable, retry or that the data was not checked.
Posted on Mar 26, 22:05 UTC
Past Incidents
Mar 29, 2015

No incidents reported today.

Mar 28, 2015

No incidents reported.

Mar 27, 2015
Resolved - This incident has been resolved.
Mar 27, 14:31 UTC
Identified - We are currently investigating an issue where support emails are not being delivered due to an upstream issue. Our help desk service provider is working to resolve the issue. If you need immediate assistance, please contact 877.434.2894.
Mar 26, 21:07 UTC
Mar 25, 2015
Resolved - This incident has been resolved.
Mar 25, 19:19 UTC
Investigating - We are currently investigating an issue where support emails are not being delivered due to an upstream issue. Our help desk service provider is working to resolve the issue. If you need immediate assistance, please contact 877.434.2894.
Mar 25, 15:43 UTC
Mar 24, 2015
Resolved - This incident has been resolved.
Mar 24, 18:52 UTC
Identified - Some searches from the control panel will fail to complete, returning a server error. We have identified the issue and are working to resolve.
Mar 24, 16:42 UTC
Mar 23, 2015
An issue upstream of our gateway caused some transactions on the NAB network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: Only merchants processing in Australia were affected by this issue.
Mar 23, 11:35 UTC
Mar 22, 2015
Completed - The scheduled maintenance has been completed.
Mar 22, 22:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 21:00 UTC
Scheduled - American Express will be performing maintenance on their Credit Authorization System that manages all authorization processing. During this time stand-in authorization systems will be active at American Express, which will minimize impact to authorization requests. There is a slight chance that some transactions may be affected until the full Credit Authorization System platform is restored. Requests for Card Identification (CID) and Address Verification (AAV) during this time may result in a response indicating that the system is unavailable, retry or that the data was not checked.
Mar 5, 19:23 UTC
Mar 21, 2015

No incidents reported.

Mar 20, 2015

No incidents reported.

Mar 19, 2015

No incidents reported.

Mar 18, 2015

No incidents reported.

Mar 17, 2015

No incidents reported.

Mar 16, 2015

No incidents reported.

Mar 15, 2015
Completed - The scheduled maintenance has been completed.
Mar 15, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 01:00 UTC
Scheduled - SEB/Euroline will be in a planned maintenance window from 2AM CET (1AM UTC) 2015/03/15 through 9AM CET (8AM UTC) 2015/03/15. Merchants processing with SEB/Euroline may receive a response code of 3000 (Processor Network Unavailable) during this time frame.

Scope: This issue will only affect European merchants on the SEB/Euroline network.
Mar 11, 19:46 UTC