All Systems Operational

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Braintree Status

Production API Operational
Forward API Operational
Gateway API Operational
GraphQL API Operational
Control Panel Operational
3D Secure Operational
Sandbox Operational
Transaction Processing Operational
United States Processing Operational
Canadian Processing Operational
European Processing Operational
APAC Processing Operational
PayPal Processing Operational
Disputes Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 4, 2020

No incidents reported today.

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

No incidents reported.

Jul 30, 2020
Resolved - Engineers have resolved the underlying issue related to the earlier maintenance event. All dispute requests should now complete without issue. The maintenance event lasted from 20:30 - 21:00 UTC, with additional errors occurring until 22:00 UTC.
Jul 30, 22:13 UTC
Investigating - Engineers are investigating reports of HTTP 503 errors when attempting to access dispute information. These errors are likely related to earlier disputes maintenance. We apologize for the delay and are working to restore service as quickly as possible.

All other features outside of disputes are unaffected at this time.
Jul 30, 21:29 UTC
Completed - The scheduled maintenance has been completed.
Jul 30, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 20:30 UTC
Scheduled - Dispute information will be unavailable from 20:30 - 21:00 UTC today, July 30 due for a database upgrade. During this time, you will receive an error if you attempt to retrieve disputes information. Once maintenance has completed, you will be able to access this information as expected.
Jul 30, 20:26 UTC
Resolved - Errors have subsided since 15:48 UTC and all Mastercard 3DS requests should now be able to authenticate without issue.
Jul 30, 16:04 UTC
Identified - We have confirmed that this issue lies upstream with the Mastercard Directory Server, and all failing 3DS requests are isolated to Mastercard transactions at this time. All other card brands are able to authenticate with 3DS without issue.

Mastercard is working to resolve the issue as quickly as possible.
Jul 30, 15:41 UTC
Investigating - We're currently investigating an elevated rate of errors for Mastercard 3D Secure requests since 15:00 UTC. An update will be provided as soon as possible.

Symptoms
Impacted transactions will have a 3DS response of "authentication_unavailable".

Cause
An upstream issue with our 3D Secure provider.
Jul 30, 15:35 UTC
Jul 29, 2020
Resolved - Between 16:00 and 16:05 UTC today, some users may have encountered errors such as "NET::ERR_CERT_REVOKED" when attempting to login to the Braintree Control Panel. Some merchants using older SDK versions may have been impacted as well. These errors occurred when an outdated configuration was deployed to production, which was quickly rolled back to resolve these errors. No data was lost or compromised during this time.

Users should now be able to log in without issue. We apologize for the inconvenience.
Jul 29, 17:13 UTC
Jul 28, 2020

No incidents reported.

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

No incidents reported.

Jul 24, 2020

No incidents reported.

Jul 23, 2020

No incidents reported.

Jul 22, 2020

No incidents reported.

Jul 21, 2020

No incidents reported.