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Control Panel Operational
Sandbox Operational
United States Processing Operational
Canadian Processing Operational
European Processing Operational
PayPal Processing Operational
Australian Processing Operational
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Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
NAB Scheduled Maintenance May 30, 14:00-18:00 UTC
NAB is performing scheduled maintenance on Sunday, May 31st between 00:00 AEST (1400 UTC 5/30) and 04:00 AEST (1800 UTC 5/30). Merchants processing with NAB may receive a response code of 3000 (Processor Network Unavailable) during this time frame.
Posted on May 18, 17:01 UTC
Past Incidents
May 29, 2015
Resolved - This incident has been resolved.
May 29, 01:40 UTC
Investigating - An issue upstream of our gateway is causing some transactions on the Adyen network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: This issue will only affect European merchants on the Adyen network. The Braintree gateway is currently up and accepting requests at this time.
May 29, 01:19 UTC
May 28, 2015

No incidents reported.

May 27, 2015
Resolved - This incident has been resolved.
May 27, 13:55 UTC
Investigating - An issue upstream of our gateway is causing some transactions on the NAB network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: Only merchants located in Australia may be affected by this issue. The Braintree gateway is currently up and accepting requests at this time.
May 27, 11:12 UTC
May 26, 2015

No incidents reported.

May 25, 2015
Resolved - This incident has been resolved.
May 25, 12:30 UTC
Monitoring - An issue upstream of our gateway is causing some PayPal transactions to fail or take longer than usual. Transactions that fail may return a response code of 2038 (Processor Declined).

Scope: This issue will only PayPal payments. The Braintree gateway is currently up and accepting requests at this time.
May 25, 02:51 UTC
May 24, 2015
Resolved - This incident has been resolved.
May 24, 21:19 UTC
Monitoring - An issue upstream of our gateway is causing some PayPal transactions to fail or take longer than usual. Transactions that fail may return a response code of 2038 (Processor Declined).

Scope: This issue will only PayPal payments. The Braintree gateway is currently up and accepting requests at this time.
May 24, 21:01 UTC
Resolved - This incident has been resolved.
May 24, 10:01 UTC
Identified - NAB is performing maintenance on their network. Some transactions on the NAB network may fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: Only merchants located in Australia may be affected by this issue. The Braintree gateway is currently up and accepting requests at this time.
May 24, 04:35 UTC
Completed - The scheduled maintenance has been completed.
May 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:00 UTC
Scheduled - SEB will be in a planned maintenance window from 2AM CET (0000 UTC) 2015/05/24 through 9AM CET (0700 UTC) 2015/05/24. Merchants processing with SEB may receive a response code of 3000 (Processor Network Unavailable) during this time frame.

Scope: This issue will only affect European merchants using the SEB network.
May 22, 15:08 UTC
Resolved - This incident has been resolved.
May 24, 03:31 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 03:18 UTC
Identified - An issue upstream of our gateway is causing some transactions on the NAB network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: Only merchants located in Australia may be affected by this issue. The Braintree gateway is currently up and accepting requests at this time.
May 24, 01:06 UTC
May 23, 2015
Resolved - This incident has been resolved.
May 23, 20:12 UTC
Identified - An issue upstream of our gateway is causing some transactions on the NAB network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: Only merchants located in Australia may be affected by this issue. The Braintree gateway is currently up and accepting requests at this time.
May 23, 19:29 UTC
May 22, 2015
Completed - American Express has canceled this maintenance and will be rescheduling it at a later date.
May 22, 20:54 UTC
Scheduled - American Express will be performing maintenance on their Credit Authorization System that manages all authorization processing. During this time stand-in authorization systems will be active at American Express, which will minimize impact to authorization requests. There is a slight chance that some transactions may be affected until the full Credit Authorization System platform is restored. Requests for Card Identification (CID) and Address Verification (AAV) during this time may result in a response indicating that the system is unavailable, retry or that the data was not checked.
Mar 26, 22:05 UTC
Completed - The scheduled maintenance has been completed.
May 22, 18:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 14:00 UTC
Scheduled - Due to a planned database operation, some control panel features may be unavailable for brief periods. These include both new merchant creation and user, role, and API key management. Users attempting to perform these actions will receive service unavailable or down for maintenance errors.

All other API and control panel features, including transaction processing, will continue to function as usual.
May 20, 20:57 UTC
Resolved - This incident has been resolved.
May 22, 16:10 UTC
Identified - An issue upstream of our gateway is causing some transactions on the NAB network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: Only merchants located in Australia may be affected by this issue. The Braintree gateway is currently up and accepting requests at this time.
May 22, 14:50 UTC
Resolved - This incident has been resolved.
May 22, 16:07 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 15:48 UTC
Investigating - An issue upstream of our gateway is causing some PayPal transactions to fail or take longer than usual. Transactions that fail may return a response code of 2038 (Processor Declined).

Scope: This issue will only PayPal payments. The Braintree gateway is currently up and accepting requests at this time.
May 22, 15:44 UTC
Resolved - This incident has been resolved.
May 22, 14:04 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 22, 12:18 UTC
Identified - An issue upstream of our gateway is causing some transactions on the NAB network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: Only merchants located in Australia may be affected by this issue. The Braintree gateway is currently up and accepting requests at this time.
May 22, 10:40 UTC
May 21, 2015

No incidents reported.

May 20, 2015
Resolved - This incident has been resolved.
May 20, 17:03 UTC
Identified - Users creating transactions in our Control Panel may notice a field labeled "Service fee amount" marked as required. This field is not actually required for non-marketplace merchants and it should be left blank.
May 20, 14:58 UTC
May 19, 2015
Resolved - The issue has been resolved.
May 19, 19:03 UTC
Investigating - We are currently investigating an issue with our servers on Sandbox. Connectivity will be affected via API and the Control Panel. We are working to resolve this now.

Braintree production is up and running.
May 19, 18:56 UTC
Resolved - This incident has been resolved.
May 19, 17:04 UTC
Update - This incident has been resolved.
May 19, 17:03 UTC
Monitoring - Monitoring - An issue upstream of our gateway is causing some transactions on the Adyen network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: This issue will affect merchants on the Adyen network. The Braintree gateway is currently up and accepting requests at this time.
May 19, 16:26 UTC
May 18, 2015
Resolved - This incident has been resolved.
May 18, 01:45 UTC
Monitoring - An issue upstream of our gateway is causing some transactions on the NAB network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: Only merchants located in Australia may be affected by this issue. The Braintree gateway is currently up and accepting requests at this time.
May 18, 01:30 UTC
May 17, 2015

No incidents reported.

May 16, 2015
Resolved - This incident has been resolved.
May 16, 21:00 UTC
Monitoring - An issue upstream of our gateway is causing some PayPal transactions to fail or take longer than usual. Transactions that fail may return a response code of 2038 (Processor Declined).

Scope: This issue will only PayPal payments. The Braintree gateway is currently up and accepting requests at this time.
May 16, 19:06 UTC
Resolved - This incident has been resolved.
May 16, 04:30 UTC
Monitoring - An issue upstream of our gateway is causing some transactions on the Adyen network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: This issue will affect merchants on the Adyen network. The Braintree gateway is currently up and accepting requests at this time.
May 16, 03:03 UTC
May 15, 2015

No incidents reported.