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Braintree Status

API   Operational
Control Panel   Operational
Sandbox   Operational
United States Processing   Operational
Canadian Processing   Operational
European Processing   Operational
APAC Processing   Operational
PayPal Processing   Operational
Homepage   ? Operational
Documentation   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Database Maintenance Oct 18, 18:00-19:00 UTC
Between 18:00 and 19:00 UTC on 18 October 2018, engineers will be performing database maintenance that may result in a few short windows where API and Control Panel requests take longer than normal. Transactions may also be delayed appearing in search results and the Control Panel.

It is not expected that requests will fail, however, any failed requests can be safely retried.

Questions? Feel free to reach out to our support team.
Posted on Oct 15, 19:03 UTC
NAB/BNZ Maintenance Nov 19, 14:00-20:00 UTC
National Australia Bank (NAB) will be performing maintenance between 0:00 and 6:00 am AEST on 20 November 2018. During this time, some transactions processed on the NAB and BNZ networks may fail. Any failed transactions can be safely retried.

Scope: Only merchants located in Australia and New Zealand may be impacted by this maintenance.
Posted on Oct 8, 13:27 UTC
Past Incidents
Oct 16, 2018

No incidents reported today.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018
Resolved - Latency measurements and timeout rates have returned to normal levels as at 15:31 UTC. Engineers will continue to monitor.
Oct 4, 15:57 UTC
Investigating - We have detected an upstream networking issue with one of our Internet Service Providers (ISPs) for traffic originating from Europe. Some merchants may be experiencing timeouts or latency trying to connect to the Braintree Production API or Control Panel.

Engineers are working with our networking partners to resolve the issue as quickly as possible.
Oct 4, 15:27 UTC
Oct 3, 2018
Resolved - Sandbox was partially unreachable between 17:58 and 18:16 UTC and this issue has now been resolved.
Oct 3, 18:23 UTC
Investigating - A majority of merchants are currently unable to reach the sandbox API or access the sandbox Control Panel. We're aware of the issue and are working to resolve it as quickly as possible.

The production API and Control Panel are not impacted.
Oct 3, 18:17 UTC
Oct 2, 2018

No incidents reported.