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Braintree Status

API Operational
Control Panel Operational
Sandbox Operational
United States Processing Operational
Canadian Processing Operational
European Processing Operational
PayPal Processing Operational
Australian Processing Operational
Homepage ? Operational
Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Feb 9, 2016
Between 12:20:10 UTC and 12:23:20 UTC a network issue upstream of Braintree caused some API requests to take longer than normal or time out.

How does this affect me?
Requests made to the production API or Control Panel may take longer than usual to return or timeout.
Feb 9, 13:11 UTC
Feb 8, 2016

No incidents reported.

Feb 7, 2016

No incidents reported.

Feb 6, 2016

No incidents reported.

Feb 5, 2016
Resolved - This incident has been resolved.
Feb 5, 08:33 UTC
Investigating - An issue upstream of our gateway is causing some transactions on the Adyen network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: This issue will only affect European merchants on the Adyen network. The Braintree gateway is currently up and accepting requests at this time.
Feb 5, 08:15 UTC
Feb 4, 2016
Completed - The scheduled maintenance has been completed.
Feb 4, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 09:00 UTC
Scheduled - Chase Paymentech is performing scheduled maintenance on Thursday, February 4 between 4:00a.m. - 8:00a.m. EST (0900 - 1300 UTC). Merchants processing with Chase Paymentech may receive a response code of 3000 (Processor Network Unavailable) during this time frame.
Jan 29, 21:30 UTC
Feb 3, 2016
Resolved - This incident has been resolved.
Feb 3, 21:14 UTC
Monitoring - An issue upstream of our gateway is causing some PayPal transactions to fail or take longer than usual. Transactions that fail may return a response code of 2038 (Processor Declined).

Scope: This issue will only affect PayPal payments. The Braintree gateway is currently up and accepting requests at this time.
Feb 3, 20:36 UTC
Feb 2, 2016
Resolved - This incident has been resolved.
Feb 2, 10:52 UTC
Monitoring - An issue upstream of our gateway is causing some PayPal transactions to fail or take longer than usual. Transactions that fail may return a response code of 2038 (Processor Declined).

Scope: This issue will only affect PayPal payments. The Braintree gateway is currently up and accepting requests at this time.
Feb 2, 10:23 UTC
Feb 1, 2016
Resolved - This incident has been resolved.
Feb 1, 07:22 UTC
Identified - An issue upstream of our gateway is causing some transactions on the First Data network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: This issue will not affect every U.S. merchant. The Braintree gateway is currently up and accepting requests at this time.
Feb 1, 07:02 UTC
Jan 31, 2016
Resolved - This incident has been resolved.
Jan 31, 22:36 UTC
Monitoring - An issue upstream of our gateway is causing some transactions on the Adyen network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: This issue will only affect Brazilian merchants on the Adyen network. The Braintree gateway is currently up and accepting requests at this time.
Jan 31, 03:49 UTC
Jan 30, 2016

No incidents reported.

Jan 29, 2016
Resolved - This issue has been resolved.
Jan 29, 02:59 UTC
Monitoring - We are currently aware of an issue where support emails are not being delivered due to an upstream issue. Our help desk service provider is working to resolve the issue. If you need immediate assistance, please contact 877.434.2894.
Jan 28, 15:22 UTC
Jan 27, 2016

No incidents reported.

Jan 26, 2016
Resolved - This issue has been resolved.
Jan 26, 20:59 UTC
Investigating - We are currently investigating an issue where support emails are not being delivered due to an upstream issue. Our help desk service provider is working to resolve the issue. If you need immediate assistance, please contact 877.434.2894.
Jan 26, 19:04 UTC