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API   Operational
Control Panel   Operational
Sandbox   Operational
United States Processing   Operational
Canadian Processing   Operational
European Processing   Operational
APAC Processing   Operational
PayPal Processing   Operational
Homepage   ? Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Chase-Salem Maintenance Aug 20, 04:00-11:00 UTC
Chase Paymentech will be conducting firewall maintenance in their Salem datacenter on 20 August 2018 between 04:00 and 11:00 UTC. Merchants using Chase-Salem processing connections may experience intermittent spikes in failed transactions and response times during this window.

Note: Chase-Salem is a specialized processing connection used by a small number of US merchants. Most US merchants will not be impacted by this maintenance.
Posted on Aug 13, 15:43 UTC
NAB/BNZ Maintenance Aug 20, 14:00-20:00 UTC
National Australia Bank (NAB) will be performing maintenance between 12:00 and 06:00am AEST on 21 August 2018. During this time, some transactions processed on the NAB and BNZ networks may fail. Any failed transactions can be safely retried.

Scope: Only merchants located in Australia and New Zealand may be impacted by this maintenance.
Posted on Jul 11, 18:01 UTC
Past Incidents
Aug 15, 2018

No incidents reported today.

Aug 14, 2018

No incidents reported.

Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018
Resolved - Decline rates for Pay with Venmo transactions have returned to normal levels as of 18:32 UTC.
Aug 10, 18:38 UTC
Identified - Engineers on the Venmo and Braintree sides are continuing to work towards resolution.
Aug 10, 16:45 UTC
Investigating - An issue upstream of our gateway is causing an elevated number of Pay with Venmo transactions to decline. Engineers are investigating.

Scope: This issue only affects Pay with Venmo transactions. The Braintree gateway is currently up and accepting requests.
Aug 10, 15:59 UTC
Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018
Resolved - We detected an upstream networking issue with one of our Internet Service Providers (ISPs) which has since resolved. Some merchants may have experienced timeouts or latency trying to connect to the Braintree Production API or Control Panel during this time.
Aug 7, 13:05 UTC
Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.

Aug 3, 2018

No incidents reported.

Aug 2, 2018

No incidents reported.

Aug 1, 2018

No incidents reported.