All Systems Operational

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Braintree Status

API Operational
Control Panel Operational
Sandbox Operational
United States Processing Operational
Canadian Processing Operational
European Processing Operational
PayPal Processing Operational
APAC Processing Operational
Homepage ? Operational
Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 5, 2016

No incidents reported today.

Dec 4, 2016

No incidents reported.

Dec 3, 2016

No incidents reported.

Dec 2, 2016
Resolved - Transaction search results are up to date. Thank you for your patience.
Dec 2, 21:23 UTC
Identified - Some Braintree merchants may experience out-of-date transaction search results in both Control Panel and API search requests. Transaction processing is not impacted. We anticipate full restoration of service by 23:00 UTC.
Dec 2, 20:03 UTC
Dec 1, 2016

No incidents reported.

Nov 30, 2016
Resolved - Transaction search is up to date and operating normally. We thank you for your patience.
Nov 30, 18:57 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 30, 18:17 UTC
Investigating - Some Braintree merchants may experience out-of-date transaction search results in both Control Panel and API search requests. Transaction processing is not impacted. We anticipate full restoration of service by 20:00 UTC.
Nov 30, 16:21 UTC
Nov 29, 2016
Resolved - Support phones are functioning normally again.
Nov 29, 16:51 UTC
Investigating - We are investigating issues with inbound calling to the Braintree Sales, Support, and other telephone numbers; Inbound calls may fail or ring without answer. Support remains available via email at support@braintreepayments.com.

There is no effect to production systems or transaction processing.
Nov 29, 13:55 UTC
From approximately 0218 UTC to 0604 UTC 11/29, a small percentage of requests from Client SDK integrations failed with the error, "Authorization fingerprint is invalid." The issue has been corrected and all Client SDK requests are processing normally as of 0604 UTC.
Nov 29, 07:40 UTC
Nov 28, 2016
Resolved - API error rates are back to normal.
Nov 28, 20:44 UTC
Update - The error rate for API requests has been substantially reduced but not eliminated.
Nov 28, 20:29 UTC
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Nov 28, 20:07 UTC
Resolved - The scheduled maintenance has been completed
Nov 28, 18:25 UTC
Identified - Bank of New Zealand is performing scheduled maintenance on Monday, November 29 between 05:00 NZT (16:00 UTC 11/28) and 07:00 NZT (18:00 UTC 11/28). Merchants processing with the Bank of New Zealand may have transactions declined during this time frame.
Nov 28, 16:49 UTC
Nov 27, 2016

No incidents reported.

Nov 26, 2016
Resolved - Transaction search is up to date and operating normally. We thank you for your patience.
Nov 26, 20:35 UTC
Investigating - Some Braintree merchants may experience out-of-date transaction search results in both Control Panel and API search requests. Transaction processing is not impacted.
Nov 26, 17:50 UTC
Nov 25, 2016

No incidents reported.

Nov 24, 2016

No incidents reported.

Nov 23, 2016

No incidents reported.

Nov 22, 2016

No incidents reported.

Nov 21, 2016
Resolved - Transaction search is up to date and operating normally. We thank you for your patience.
Nov 21, 20:33 UTC
Identified - Some Braintree merchants may experience out-of-date transaction search results in both Control Panel and API search requests. Transaction processing is not impacted. We anticipate full restoration of service by 22:00 UTC.
Nov 21, 19:37 UTC