Update - Engineers were able to identify and fix the root cause of today's dispute data issues for US merchants. Data cleanup is ongoing. All disputes opened before and after today will have correct information. Affected disputes opened today should be corrected by end of day Monday.

Braintree's Dispute team is available via email at disputes@braintreepayments.com for any questions.
Sep 23, 00:30 UTC
Update - Cleanup efforts are still in progress. All records are expected to be corrected by the end of today.
Sep 22, 20:22 UTC
Investigating - Some US merchants may see incorrect dispute dates and/or duplicate records for disputes opened today. An investigation is ongoing and updates will be provided as fixes are made. The Braintree Disputes team is available for questions via email at disputes@braintreepayments.com or via phone at 312-257-2305.

Scope: This issue only affects disputes opened today for some US merchants. The Braintree Gateway is currently up and accepting requests.
Sep 22, 15:59 UTC

About This Site

Braintree Status

API   Operational
Control Panel   Operational
Sandbox   Operational
United States Processing   Operational
Canadian Processing   Operational
European Processing   Operational
PayPal Processing   Operational
APAC Processing   Operational
Homepage   ? Operational
Documentation   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 24, 2017

No incidents reported today.

Sep 22, 2017
Completed - The scheduled maintenance has been completed.
Sep 22, 05:16 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 05:00 UTC
Scheduled - PayPal will be conducting planned database maintenance on September 22, 2017, between 05:00 and 05:15 UTC. Throughout this time window, there will be up to 3 minutes of latency during which merchants may see an increase in HTTP 500 errors in response to all PayPal operations (transactions, refunds, and Vaulting).

Customers attempting to checkout via PayPal on your site may not be able to complete the checkout process, so we recommend asking them to try again after the maintenance has been completed.

Full details of the maintenance event can be found on PayPal's website.
Sep 14, 13:20 UTC
Completed - The scheduled maintenance has been completed.
Sep 22, 02:00 UTC
Update - The sandbox maintenance window has been extended through 2:00 UTC on September 22, 2017.
Sep 22, 01:40 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 01:30 UTC
Update - The sandbox maintenance window has been pushed to 1:30 to 1:45 UTC on September 22, 2017.
Sep 20, 15:48 UTC
Scheduled - Braintree's sandbox environment will be unavailable due to database maintenance on September 22, 2017, between 1:00 and 1:15 UTC. Sandbox API requests will result in HTTP 500 responses, and the sandbox Control Panel will be inaccessible during this time.

Scope: This maintenance affects the sandbox environment only. Braintree's production environment will continue to be fully operational during the maintenance window.
Sep 19, 16:52 UTC
Sep 21, 2017

No incidents reported.

Sep 20, 2017
Some merchants may have briefly experienced HTTP 500 errors when attempting to call the Braintree API or access the Control Panel. The issue was resolved within a few minutes.

Scope: This issue potentially affected any merchant attempting to make requests using the Braintree API or access the Control Panel between 22:29:40 UTC and 22:32:30 UTC.
Sep 20, 22:57 UTC
Sep 19, 2017

No incidents reported.

Sep 18, 2017
Resolved - This incident has been resolved.
Sep 18, 16:38 UTC
Identified - We are currently experiencing issues with inbound calling to the Braintree Sales, Support, and other telephone numbers due to an issue with our internet service provider. Inbound calls are currently being forwarded to voicemail. Support remains available via email at support@braintreepayments.com.

Scope: This issue only impacts the ability to call our support teams. The Braintree gateway is currently up and accepting requests.
Sep 18, 16:04 UTC
Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017
Completed - The scheduled maintenance has been completed.
Sep 15, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:00 UTC
Update - PayPal has updated their planned maintenance window to last from 07:00 to 14:00 UTC on September 15. During this longer window, there will be four (4) separate less-than 30 seconds periods during which merchants may experience intermittent performance issues and timeouts.

Customers attempting to checkout via PayPal on your site may not be able to complete the checkout process during these short windows, so we recommend asking customers to retry their purchases if they run into difficulties.

Full details of the maintenance event can be found on PayPal's website.
Sep 13, 00:48 UTC
Scheduled - PayPal will be conducting planned database maintenance on September 15, 2017, between 05:00 and 05:15 UTC. Throughout this time window, there will be up to 3 minutes of latency during which merchants may see an increase in HTTP 500 errors in response to all PayPal operations (transactions, refunds, and Vaulting).

Customers attempting to checkout via PayPal on your site may not be able to complete the checkout process, so we recommend asking them to try again after the maintenance has been completed.

Full details of the maintenance event can be found on PayPal's website.
Sep 7, 05:22 UTC
Sep 14, 2017
Resolved - Downloads and uploads are now operating normally.
Sep 14, 20:09 UTC
Monitoring - Download/upload error rates are improving and our upstream provider confirms that all issues should be resolved in the next 30 minutes.
Sep 14, 19:59 UTC
Investigating - Merchants may experience intermittent issues downloading reports as well as uploading dispute evidence within the Braintree Control Panel due to an issue upstream of our gateway. Downloads and uploads may get stuck or fail to initiate. Engineers are investigating.

Scope: Transaction processing is unaffected and the Braintree Gateway is currently up and accepting requests.
Sep 14, 19:01 UTC
Sep 13, 2017
Resolved - All search results are now up to date.
Sep 13, 16:36 UTC
Monitoring - Advanced Search transaction results returned via the API are now up to date. Advanced Search transaction results returned via the Control Panel are catching up and an update will be posted when they are fully up to date.
Sep 13, 14:03 UTC
Identified - Some Braintree merchants may experience out-of-date transaction search results in both Control Panel and API search requests in production. Our engineers are currently working to bring search results back up to date.

Scope: Transaction processing is not impacted and the Braintree gateway is currently up and accepting requests.
Sep 13, 13:30 UTC
Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.