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Braintree Status

API   Operational
Control Panel   Operational
Sandbox   Operational
United States Processing   Operational
Canadian Processing   Operational
European Processing   Operational
PayPal Processing   Operational
APAC Processing   Operational
Homepage   ? Operational
Documentation   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2017

No incidents reported today.

Nov 19, 2017

No incidents reported.

Nov 18, 2017
Completed - The scheduled maintenance has been completed.
Nov 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 05:00 UTC
Scheduled - Moneris will be performing scheduled maintenance between 00:00 and 02:00 EST on November 18, 2017. During this window, Canadian merchants may notice an elevated rate of failed transactions for up to 1 minute.

Scope: This maintenance window affects only Canadian merchants processing with Moneris. Other regions are not impacted.
Nov 7, 20:52 UTC
Nov 17, 2017
Postmortem - Read details
Nov 17, 22:57 UTC
Resolved - This incident has been resolved.
Nov 17, 15:20 UTC
Investigating - Some merchants are experiencing an elevated rate of errors or slow responses when attempting to call the Braintree API or use the Control Panel. Engineers are working urgently to resolve the issue.
Nov 17, 15:11 UTC
Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017
Resolved - This incident has been resolved.
Nov 14, 19:26 UTC
Investigating - An issue upstream of our gateway is causing an elevated rate of U.S. Visa transactions to fail. Transactions that fail may have a Processor Response Text of Processor Network Unavailable - Try Again (3000).

Scope: Only merchants located in the United States are impacted by this issue. The Braintree gateway is currently up and accepting requests at this time.
Nov 14, 18:34 UTC
Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017
Resolved - 3D Secure is now functioning normally.
Nov 10, 16:30 UTC
Investigating - An issue upstream of our gateway is causing some 3D Secure transactions to fail. Engineers are investigating with our 3D Secure partner.

Scope: This issue will only affect merchants using 3D Secure to authenticate transactions. The Braintree gateway is currently up and accepting requests.
Nov 10, 16:13 UTC
Nov 9, 2017
Completed - The scheduled maintenance has been completed.
Nov 9, 07:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 06:00 UTC
Scheduled - PayPal will be conducting planned maintenance on November 9, 2017, between 6:00 and 7:45am UTC. During this window, merchants may experience an elevated rate of declines and/or HTTP 500 errors for up to one minute when attempting PayPal transactions.

Details can be found on PayPal's website.
Nov 2, 20:42 UTC
Nov 8, 2017

No incidents reported.

Nov 7, 2017
Resolved - Error rates have subsided and all PayPal requests are now being processed normally.
Nov 7, 22:53 UTC
Update - We are continuing to investigate issues with PayPal requests in collaboration with PayPal. Updates will be provided as they are available.
Nov 7, 21:59 UTC
Update - Some merchants may also have difficulty logging into the Control Panel using Login with PayPal. We are investigating the issue with PayPal and will provide updates as they are available.
Nov 7, 15:08 UTC
Investigating - An issue upstream of the Braintree Gateway is causing some PayPal transactions and Vault requests to fail or take longer than usual. Transactions that fail may return a Processor Response Text of Processor Network Unavailable - Try Again (3000) or Error Communicating with PayPal (4007). Requests to Vault PayPal payment methods may return a PayPalCommunicationError validation failure.

Scope: This issue will only affect PayPal payments. The Braintree Gateway is currently up and accepting requests at this time.
Nov 7, 10:18 UTC
Completed - The scheduled maintenance has been completed.
Nov 7, 03:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 03:30 UTC
Scheduled - AIB has scheduled a maintenance operation on 7th November 2017 between 03:30 and 03:45 UTC. During this time, European merchants processing on AIB may experience elevated response times and transaction failures.
Oct 26, 14:13 UTC
Nov 6, 2017
Transactions processed via AIB between 23:00:00 UTC on 4th November and 03:59:00 UTC on 5th November will be disbursed one day later than normal. A full postmortem will be provided at a later date.

If you have questions, please reach out to us at accounts@braintreepayments.com.
Nov 6, 17:49 UTC