All Systems Operational

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Braintree Status

API Operational
Control Panel Operational
Sandbox Operational
United States Processing Operational
Canadian Processing Operational
European Processing Operational
Australian Processing Operational
PayPal Processing Operational
Homepage ? Operational
Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
American Express will be performing maintenance on their Credit Authorization System that manages all authorization processing. During this time stand-in authorization systems will be active at American Express, which will minimize impact to authorization requests. There is a slight chance that some transactions may be affected until the full Credit Authorization System platform is restored. Requests for Card Identification (CID) and Address Verification (AAV) during this time may result in a response indicating that the system is unavailable, retry or that the data was not checked.
Posted on Jul 2, 18:02 UTC
Past Incidents
Jul 6, 2015

No incidents reported today.

Jul 5, 2015

No incidents reported.

Jul 4, 2015

No incidents reported.

Jul 3, 2015

No incidents reported.

Jul 2, 2015

No incidents reported.

Jul 1, 2015
Resolved - The root cause was identified as communication issues between two internal services, which have been resolved.
Jul 1, 01:46 UTC
Update - Transactions using a vaulted PayPal account that fail may return a response code of 2038 (Processor Declined) or 3000 (Processor Network Unavailable). Customers going through the Future Payments PayPal flow may see a "Cannot Connect to PayPal error" and be unable to complete the checkout.
Jun 30, 20:18 UTC
Investigating - An issue upstream of our gateway is causing some PayPal transactions to fail or take longer than usual. Transactions using a vaulted PayPal account that fail may return a response code of 2038 (Processor Declined) or 3000 (Processor Network Unavailable).

Scope: This issue will only PayPal payments. The Braintree gateway is currently up and accepting requests at this time.
Jun 30, 20:00 UTC
Jun 30, 2015
Resolved - Sandbox search functionality has been fully restored.
Jun 30, 19:36 UTC
Identified - Some users are experiencing problems searching in our Sandbox environment. We're working on a fix now.
Jun 30, 18:58 UTC
Jun 29, 2015

No incidents reported.

Jun 28, 2015

No incidents reported.

Jun 27, 2015

No incidents reported.

Jun 26, 2015

No incidents reported.

Jun 25, 2015

No incidents reported.

Jun 24, 2015

No incidents reported.

Jun 23, 2015

No incidents reported.

Jun 22, 2015

No incidents reported.