Minor Service Outage

About This Site

Braintree Status

API Operational
Control Panel Operational
Sandbox Operational
United States Processing Operational
Canadian Processing Operational
European Processing Partial Outage
Australian Processing Operational
PayPal Processing Operational
Homepage ? Operational
Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
EU Banking Holiday Mar 25, 00:00 - Mar 29, 00:00 UTC
Scheduled - Friday, 25 March and Monday, 28 March are banking holidays in Europe. As such, no payments will be made to AIB merchant bank accounts on those days. Transfers will resume a normal schedule on Tuesday, March 29.
Mar 23, 16:32 UTC
AIB Scheduled Maintenance Jul 12, 01:00-01:15 UTC
Please be advised that AIB will be conducting system maintenance on July 12th, 2016. During this maintenance, AIB expects to be unavailable for a period of 15 minutes, during which all credit card and debit card authorizations will be unavailable
Posted on May 12, 22:38 UTC
Past Incidents
Jun 28, 2016

No incidents reported today.

Jun 27, 2016
Resolved - This incident has been resolved.
Jun 27, 12:44 UTC
Investigating - An issue upstream of our gateway is causing some transactions on the AIB network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: Some European merchants may be affected by this issue. The Braintree gateway is currently up and accepting requests at this time.
Jun 27, 11:48 UTC
Jun 26, 2016

No incidents reported.

Jun 25, 2016
Completed - The scheduled maintenance has been completed.
Jun 25, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 13:00 UTC
Scheduled - Bank of New Zealand is performing scheduled maintenance on Sunday, June 26 between 01:00 NZT (13:00 UTC 06/25) and 04:00 NZT (16:00 UTC 06/25). Merchants processing with the Bank of New Zealand may have transactions declined during this time frame.
Jun 22, 23:16 UTC
Jun 24, 2016
Resolved - Inbound calling has been restored.
Jun 24, 00:44 UTC
Identified - We are investigating issues with inbound calling to the Braintree Sales, Support, and other telephone numbers; Inbound calls may fail or ring without answer. Support remains available via email at support@braintreepayments.com.

There is no affect to production systems or transaction processing.
Jun 24, 00:27 UTC
Jun 23, 2016

No incidents reported.

Jun 22, 2016

No incidents reported.

Jun 21, 2016
Resolved - This incident has been resolved.
Jun 21, 00:42 UTC
Investigating - An issue upstream of our gateway is causing some transactions on the TSYS network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: This issue will only affect U.S. merchants on the TSYS network. The Braintree gateway is currently up and accepting requests at this time.
Jun 21, 00:11 UTC
Jun 20, 2016

No incidents reported.

Jun 19, 2016

No incidents reported.

Jun 18, 2016

No incidents reported.

Jun 17, 2016

No incidents reported.

Jun 16, 2016

No incidents reported.

Jun 15, 2016
Resolved - Control Panel Login with PayPal issues should be resolved at this time.
Jun 15, 16:59 UTC
Identified - Merchants may experience a failures to log into the Production or Sandbox Control Panel when logging in with their PayPal account credentials. Transaction processing and API functionality is not impacted and operating normally.
Jun 15, 15:59 UTC
Jun 14, 2016
Completed - The scheduled maintenance has been completed.
Jun 14, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 07:00 UTC
Scheduled - Please be advised that Moneris will be conducting system updates to its infrastructure on June 14th, 2016. During this maintenance, Moneris expects to be unavailable for a period of up to 15 minutes, during which credit card and debit card processing services may be unavailable.
Jun 1, 20:29 UTC