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Braintree Status

API Operational
Control Panel Operational
Sandbox Operational
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Canadian Processing Operational
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Australian Processing Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Some merchants may be experiencing slow API requests due to planned maintenance in the Sandbox environment. The Braintree production Control Panel and API are NOT affected
Posted on Jul 31, 19:30 UTC
Past Incidents
Aug 2, 2015

No incidents reported today.

Aug 1, 2015

No incidents reported.

Jul 31, 2015

No incidents reported.

Jul 30, 2015

No incidents reported.

Jul 29, 2015

No incidents reported.

Jul 28, 2015
Resolved - This incident has been resolved.
Jul 28, 23:26 UTC
Investigating - Some merchants may have seen failed recurring billing transactions for today (2015-07-28). We are currently investigating.
Jul 28, 15:17 UTC
Jul 27, 2015
Resolved - The updates to the PayPal checkout that contained this bug were rolled back at 4:30pm CST.
Jul 27, 22:23 UTC
Investigating - Some merchants may be experiencing issues causing the Pay with PayPal popup for one time payments to fail to complete a checkout. Affected checkouts will fail to advance past the payment review page when the customer clicks the "Continue" button.
Jul 27, 13:50 UTC
Resolved - The issue has been resolved.
Jul 27, 11:31 UTC
Identified - We have identified an issue with our servers on Sandbox. Connectivity is currently affected via API and the Control Panel. We're working on a fix now.
Jul 27, 10:52 UTC
Investigating - The Braintree Sandbox is currently experiencing periods of poor performance/unavailability. Engineers are working to resolve the issue. The production Braintree Gateway API and Control Panel are NOT affected.

How does this affect me?
Requests made to the Sandbox API or Control Panel may take longer than usual to return or, in rare cases, timeout.
Jul 27, 10:38 UTC
Jul 26, 2015
Completed - The scheduled maintenance has been completed.
Jul 26, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 08:00 UTC
Scheduled - American Express will be performing maintenance on their Credit Authorization System that manages all authorization processing. During this time stand-in authorization systems will be active at American Express, which will minimize impact to authorization requests. There is a slight chance that some transactions may be affected until the full Credit Authorization System platform is restored. Requests for Card Identification (CID) and Address Verification (AAV) during this time may result in a response indicating that the system is unavailable, retry or that the data was not checked.
Jul 2, 18:02 UTC
Jul 25, 2015

No incidents reported.

Jul 24, 2015

No incidents reported.

Jul 23, 2015
Resolved - This incident has been resolved.
Jul 23, 16:11 UTC
Investigating - An issue upstream of our gateway is causing some PayPal transactions to fail or take longer than usual. Transactions that fail may return a response code of 2038 (Processor Declined).

Scope: This issue will only PayPal payments. The Braintree gateway is currently up and accepting requests at this time.
Jul 23, 16:05 UTC
Jul 22, 2015

No incidents reported.

Jul 21, 2015

No incidents reported.

Jul 20, 2015
Resolved - This incident has been resolved.
Jul 20, 20:20 UTC
Investigating - Some users are experiencing errors when creating marketplace sub-merchant accounts in our sandbox environment. We are actively working to resolve the problem.
Jul 20, 19:42 UTC
Jul 19, 2015

No incidents reported.