Partially Degraded Service

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Braintree Status

API   Operational
Control Panel   Operational
Sandbox   Operational
United States Processing   Operational
Canadian Processing   Operational
European Processing   Operational
PayPal Processing   Degraded Performance
APAC Processing   Operational
Homepage   ? Operational
Documentation   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
NAB/BNZ Maintenance Jul 30, 15:30-19:00 UTC
National Australia Bank (NAB) will be performing maintenance between 1:30 and 5:00 am AEST on 31 July 2018. During this time, some transactions processed on the NAB and BNZ networks may fail. Any failed transactions can be safely retried.

Scope: Only merchants located in Australia and New Zealand may be impacted by this maintenance.
Posted on Jul 5, 18:08 UTC
NAB/BNZ Maintenance Aug 20, 14:00-20:00 UTC
National Australia Bank (NAB) will be performing maintenance between 12:00 and 06:00am AEST on 21 August 2018. During this time, some transactions processed on the NAB and BNZ networks may fail. Any failed transactions can be safely retried.

Scope: Only merchants located in Australia and New Zealand may be impacted by this maintenance.
Posted on Jul 11, 18:01 UTC
Past Incidents
Jul 20, 2018

No incidents reported today.

Jul 19, 2018

No incidents reported.

Jul 18, 2018

No incidents reported.

Jul 17, 2018

No incidents reported.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018
Resolved - Decline and failure rates for Mastercard transactions have returned to normal levels as of 18:28 UTC.
Jul 12, 18:47 UTC
Investigating - We have observed an increase in declines and failures for Mastercard transactions since 17:07 UTC. Mastercard is working to resolve the issue. Further updates will be provided as they are available.
Jul 12, 17:38 UTC
Jul 11, 2018

No incidents reported.

Jul 10, 2018
Resolved - An issue upstream of the Braintree Gateway caused some PayPal requests to fail or take longer than usual between 17:37 and 18:08 UTC. Additional details can be found on PayPal's status site.
Jul 10, 18:13 UTC
Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018
Resolved - This incident has been resolved.
Jul 6, 18:39 UTC
Investigating - An elevated rate of Pay with Venmo transactions are currently failing due to an issue with the Venmo service. Engineers are investigating.
Jul 6, 18:18 UTC