All Systems Operational

About This Site

Braintree Status

API Operational
Control Panel Operational
Sandbox Operational
United States Processing Operational
Canadian Processing Operational
European Processing Operational
Australian Processing Operational
PayPal Processing Operational
Homepage ? Operational
Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Past Incidents
Jul 24, 2016

No incidents reported today.

Jul 23, 2016

No incidents reported.

Jul 22, 2016
Resolved - Phone service has been restored.
Jul 22, 21:40 UTC
Identified - We are investigating issues with inbound calling to the Braintree Sales, Support, and other telephone numbers; Inbound calls may fail or ring without answer. Support remains available via email at support@braintreepayments.com.

There is no affect to production systems or transaction processing.
Jul 22, 20:57 UTC
Jul 21, 2016
Resolved - This incident has been resolved.
Jul 21, 23:28 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 21, 13:44 UTC
Investigating - A PayPal database impact issue is causing PayPal transactions and vault requests to fail or take longer than usual. Transactions that fail may return a response code of 3000 (Processor Declined), or 4007 (Error Communicating with PayPal).

Scope: This issue will only affect PayPal payments. The Braintree gateway is currently up and accepting requests at this time.
Jul 21, 10:42 UTC
Jul 20, 2016

No incidents reported.

Jul 19, 2016

No incidents reported.

Jul 18, 2016

No incidents reported.

Jul 17, 2016

No incidents reported.

Jul 16, 2016

No incidents reported.

Jul 15, 2016

No incidents reported.

Jul 14, 2016

No incidents reported.

Jul 13, 2016
Resolved - The remaining issues with login, merchant account creation decline rates, and phones have been resolved.
Jul 13, 17:26 UTC
Update - Control Panel Login: Users that have enabled two-factor authentication for the Control Panel are currently unable to complete the login process. We are working to resolve the issue.

Marketplace sub-merchant account creation: Marketplace users are currently seeing an elevated rate of declines for sub-merchant creation through the API. We have identified the issue and are working to resolve it.

Support and Account phones: We are investigating issues with inbound calling to the Braintree Sales, Support, and other telephone numbers; Inbound calls may fail or ring without answer. Support remains available via email at support@braintreepayments.com.

The Braintree Platform is up and processing transactions at this time.
Jul 13, 15:37 UTC
Monitoring - We detected a problem routing inbound requests to the Production Gateway and Control Panel via one of our ISPs and have moved traffic to another ISP, which should resolve the issue. Merchants may have experienced timeouts or latency trying to connect to the Braintree Production API or Control Panel during this time.
Jul 13, 14:43 UTC
Jul 12, 2016
Completed - The scheduled maintenance has been completed.
Jul 12, 01:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 01:00 UTC
Scheduled - Please be advised that AIB will be conducting system maintenance on July 12th, 2016. During this maintenance, AIB expects to be unavailable for a period of 15 minutes, during which credit card and debit card authorizations will be unavailable for some European merchants.
May 12, 22:38 UTC
Jul 11, 2016

No incidents reported.

Jul 10, 2016

No incidents reported.