Aug 13, 14:42 UTC
All impacted transactions are being tracked, and we will reach out to coordinate recovery. A full root cause analysis will be provided.
Aug 10, 15:50 UTC
Due to an issue relating to a deploy, a small number of transactions created between 21:50 and 03:28 UTC are not available. Transactions with inline settlement may have already settled. No data was lost, but due to the nature of the issue, these transactions are not currently visible in the Control Panel or API, or incorrect transaction details may appear.
Merchants may also experience HTTP 404 "Not Found" errors when attempting to search or void an affected transaction, or submit an affected transaction for settlement. Merchants *should not* re-submit affected transactions, or attempt to capture or void affected transactions. Engineers are working to assess full impact and will provide more information when it becomes available.
Aug 10, 04:57 UTC