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Past Incidents
Apr 20, 2014

No incidents reported today.

Apr 19, 2014
Resolved - An issue upstream of our gateway caused transactions processed via Orange from 10:28-13:04 UTC to fail with a processor response code of "3000 - Processor network unavailable - Try again."
Apr 19, 13:23 UTC
Monitoring - We are currently seeing issues with one of our U.S. processors (Orange). During this time requests for merchants using this processor will return with a response code of "3000 - Processor network unavailable - Try again." All other services and the majority of U.S. processing is unaffected.
Apr 19, 11:10 UTC
Apr 18, 2014

No incidents reported.

Apr 17, 2014
Resolved - A subset of American Express transactions across multiple processors failed with a response code of 3000 (Processor Network Unavailable) between 03:30 - 04:05 UTC.
Apr 17, 05:21 UTC
Investigating - We are investigating intermittent issues processing transactions for American Express cards across multiple processors.
Apr 17, 04:46 UTC
Apr 16, 2014
Merchants running transactions with vaulted cards in a specific case may find that the transaction failed due to AVS/CVV validation errors. The cause has been identified and fixed.
Apr 16, 19:36 UTC
Apr 15, 2014

No incidents reported.

Apr 14, 2014

No incidents reported.

Apr 13, 2014

No incidents reported.

Apr 12, 2014

No incidents reported.

Apr 11, 2014
Merchants processing with Adyen would have encountered failing requests when trying to download settlement details reports from 8:08 UTC to 10:39 UTC. These errors were caused by a SSL certificate rotation that caused SSL verification to incorrectly fail.
Apr 11, 17:42 UTC
Apr 10, 2014
Resolved - The SSL certificates and keys on affected systems have been replaced. No changes to merchant integrations are required.
Apr 10, 04:39 UTC
Update - We have published a blog post detailing our response to this vulnerability and the recommendations for our merchants.
Apr 9, 19:05 UTC
Identified - Yesterday, a very serious bug in OpenSSL was disclosed and fixed. The bug is known as Heartbleed and allows an attacker to remotely read raw memory from a web server using OpenSSL to serve TLS-encrypted traffic.

Upon learning of the vulnerability, Braintree immediately patched all exposed servers with an updated version of OpenSSL yesterday afternoon. While we have no evidence to believe that any SSL certificate or private key material was accessed, as a precautionary measure we are also in the process of replacing all of our SSL private keys and certificates on affected hosts. We are working as fast as possible, but the process of re-issuing certificates and validating them against our client libraries takes some time to complete to ensure no interruption in service.

No changes to merchant integrations will be required as a result of these updates.
Apr 8, 18:52 UTC
Apr 7, 2014

No incidents reported.

Apr 6, 2014
Resolved - This incident has been resolved.
Apr 6, 09:26 UTC
Identified - An issue upstream of our gateway is causing some transactions on the SEB/Euroline network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: This issue will only affect European merchants on the SEB/Euroline network. The Braintree gateway is currently up and accepting requests at this time.
Apr 6, 08:08 UTC
Completed - The scheduled maintenance has been completed.
Apr 6, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 01:45 UTC
Scheduled - One of our processors, SEB, is performing scheduled maintenance this weekend on Sunday, April 6th, 2014 between 2:00am-9:00am CET (Sunday, April 6th, 2014 between 0:00-7:00 UTC). Merchants may experience issues processing during this period.
Apr 6, 01:31 UTC