Monitoring - Some merchants may be seeing delays in the information populating on their statement for the current month. This does not affect transaction processing, disbursements or deposits.
Apr 17, 15:19 UTC

About This Site

Braintree Status

API Operational
Control Panel Operational
Sandbox Operational
United States Processing Operational
Canadian Processing Operational
European Processing Operational
Australian Processing Operational
PayPal Processing Operational
Homepage ? Operational
Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
American Express Maintenance May 24, 08:00-09:30 UTC
American Express will be performing maintenance on their Credit Authorization System that manages all authorization processing. During this time stand-in authorization systems will be active at American Express, which will minimize impact to authorization requests. There is a slight chance that some transactions may be affected until the full Credit Authorization System platform is restored. Requests for Card Identification (CID) and Address Verification (AAV) during this time may result in a response indicating that the system is unavailable, retry or that the data was not checked.
Posted on Mar 26, 22:05 UTC
Past Incidents
Apr 27, 2015
Resolved - This incident has been resolved.
Apr 27, 02:28 UTC
Identified - We have confirmed the upstream issue with NAB, but a resolution is still in progress. We will update with any additional information we receive.
Apr 27, 01:44 UTC
Investigating - An issue upstream of our gateway is causing some transactions on the NAB network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: Only merchants located in Australia may be affected by this issue. The Braintree gateway is currently up and accepting requests at this time.
Apr 27, 00:52 UTC
Apr 26, 2015

No incidents reported.

Apr 25, 2015

No incidents reported.

Apr 24, 2015
Resolved - This incident has been resolved.
Apr 24, 17:17 UTC
Investigating - An issue upstream of our gateway is causing some transactions on the AIB network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).
Apr 24, 16:54 UTC
Apr 23, 2015
We are currently investigating production connectivity issues. Merchants may have experienced failed API requests with a 503 response code or not been able to connect to our Control Panel from 16:14:34 to 16:14:52 UTC. The API and Control Panel are currently operational.
Apr 23, 16:25 UTC
Apr 22, 2015

No incidents reported.

Apr 21, 2015

No incidents reported.

Apr 20, 2015

No incidents reported.

Apr 19, 2015
Completed - The scheduled maintenance has been completed.
Apr 19, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 00:00 UTC
Scheduled - SEB/Euroline will be in a planned maintenance window from 2AM CET (0000 UTC) 2015/04/19 through 9AM CET (0700 UTC) 2015/04/19. Merchants processing with SEB/Euroline may receive a response code of 3000 (Processor Network Unavailable) during this time frame.

Scope: This issue will only affect European merchants on the SEB/Euroline network.
Apr 16, 13:01 UTC
Apr 18, 2015
Completed - The scheduled maintenance has been completed.
Apr 18, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 16:30 UTC
Scheduled - NAB is performing scheduled maintenance this weekend on Sunday 19th April 2015 between 02:30AM AEST (1630 UTC 4/18) and 05:30AM AEST (1930 UTC 4/18). Merchants processing with NAB may receive a response code of 3000 (Processor Network Unavailable) during this time frame.
Apr 17, 20:27 UTC
Apr 16, 2015

No incidents reported.

Apr 15, 2015
Resolved - This incident has been resolved.
Apr 15, 01:07 UTC
Investigating - Some merchants are seeing incomplete results when performing advanced searches in the Control Panel that return a large number of records.
Apr 14, 20:34 UTC
Apr 14, 2015
Resolved - This incident has been resolved.
Apr 14, 19:55 UTC
Investigating - An issue upstream of our gateway is causing some transactions on the Adyen network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: This issue will affect merchants on the Adyen network. The Braintree gateway is currently up and accepting requests at this time.
Apr 14, 19:09 UTC
Apr 13, 2015
Resolved - This incident has been resolved.
Apr 13, 16:38 UTC
Investigating - We are currently investigating an issue with our servers on Sandbox. Connectivity will be affected via API and the Control Panel. We are working to resolve this now.

Braintree production is up and running.
Apr 13, 16:28 UTC