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Braintree Status

API   Operational
Control Panel   Operational
Sandbox   Operational
United States Processing   Operational
Canadian Processing   Operational
European Processing   Operational
PayPal Processing   Operational
APAC Processing   Operational
Homepage   ? Operational
Documentation   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 23, 2017

No incidents reported today.

Oct 22, 2017

No incidents reported.

Oct 21, 2017

No incidents reported.

Oct 20, 2017
Completed - The scheduled maintenance has been completed.
Oct 20, 05:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 05:00 UTC
Scheduled - PayPal will be conducting planned maintenance on October 20, 2017, between 5:00 and 5:15am UTC. During this window, merchants may experience an elevated rate of declines and/or HTTP 500 errors when attempting PayPal transactions.

Details can be found on PayPal's website.
Oct 19, 20:54 UTC
Oct 19, 2017

No incidents reported.

Oct 18, 2017

No incidents reported.

Oct 17, 2017
Postmortem - Read details
Oct 18, 19:51 UTC
Resolved - This incident has been resolved.
Oct 17, 21:17 UTC
Monitoring - The error rate has declined to normal levels and most Payflow transactions should be processing normally now. Engineers are monitoring the results.
Oct 17, 21:04 UTC
Identified - Transactions processed via Payflow may return a generic "1000" error response. Payflow merchants can log in to their Braintree Control Panel to assess the correct status of these transactions.

Investigation is ongoing and further updates will be provided when information is available.
Oct 17, 20:39 UTC
Investigating - PayPal is investigating an increase in errors within Payflow that is causing transactions processed via Payflow to fail.

Scope: These issues are isolated to merchants using Payflow. The Braintree gateway is currently up and accepting requests normally.
Oct 17, 19:56 UTC
Completed - The scheduled maintenance has been completed.
Oct 17, 19:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 19:00 UTC
Scheduled - The Bambora processing network will be performing emergency maintenance this evening between 19:00 and 19:15 UTC. This will cause some transactions on the Bambora network to fail during the maintenance window. Transactions that fail may have a Processor Response Text of Processor Network Unavailable - Try Again (3000). Any failed transactions can safely be retried after the maintenance has been completed.

Scope: This issue will only affect European merchants on the Bambora network. No other network connections will be affected.
Oct 17, 13:28 UTC
Oct 16, 2017
Resolved - This incident has been resolved.
Oct 16, 02:13 UTC
Identified - An issue upstream of our gateway is causing some transactions on the NAB network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: Only merchants located in Australia and New Zeland may be affected by this issue. The Braintree gateway is currently up and accepting requests at this time.
Oct 16, 01:53 UTC
Oct 15, 2017

No incidents reported.

Oct 14, 2017
Completed - The scheduled maintenance has been completed.
Oct 14, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 13:00 UTC
Scheduled - Bank of New Zealand (BNZ) has scheduled their quarterly maintenance window for 15th October 2017 between 1:00 and 5:00am NZST. Merchants processing with BNZ will not be able to process transactions during this window.

Scope: This maintenance only affects Braintree merchants located in New Zealand. All other regions are unaffected.
Oct 9, 15:50 UTC
Oct 13, 2017
Completed - The scheduled maintenance has been completed.
Oct 13, 05:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 05:30 UTC
Scheduled - PayPal will be conducting planned maintenance on October 13, 2017, between 5:30 and 5:35am UTC. During this window, merchants may experience an elevated rate of declines and/or HTTP 500 errors when attempting PayPal transactions.

Details can be found on PayPal's website.
Oct 9, 17:43 UTC
Completed - The scheduled maintenance has been completed.
Oct 13, 05:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 05:00 UTC
Scheduled - PayPal will be conducting planned database maintenance on October 13, 2017, between 5:00 and 5:15am UTC. During this window, merchants may experience an elevated rate of declines and/or HTTP 500 errors when attempting PayPal transactions.

Details can be found on PayPal's website.
Oct 9, 17:39 UTC
Oct 12, 2017

No incidents reported.

Oct 11, 2017
Completed - The scheduled maintenance has been completed.
Oct 11, 23:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 23:00 UTC
Scheduled - We will be performing scheduled maintenance on our sandbox environment between 23:00 and 23:30 UTC on Wednesday, October 11th. During this window, the sandbox Control Panel and API may be inaccessible for periods of time.

Scope: This maintenance affects only the sandbox environment. The production Control Panel and API will be unaffected.
Oct 10, 17:07 UTC
Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.