All Systems Operational

About This Site

Braintree Status

API   Operational
Control Panel   Operational
Sandbox   Operational
United States Processing   Operational
Canadian Processing   Operational
European Processing   Operational
APAC Processing   Operational
PayPal Processing   Operational
Homepage   ? Operational
Documentation   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
NAB/BNZ Maintenance Oct 1, 17:00-19:00 UTC
National Australia Bank (NAB) will be performing maintenance between 3:00 and 5:00 am AEST on 2 October 2018. During this time, some transactions processed on the NAB and BNZ networks may fail. Any failed transactions can be safely retried.

Scope: Only merchants located in Australia and New Zealand may be impacted by this maintenance.
Posted on Sep 4, 15:05 UTC
Past Incidents
Sep 24, 2018
Completed - The scheduled maintenance has been completed.
Sep 24, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 04:00 UTC
Scheduled - Chase Paymentech will be conducting firewall maintenance in their Salem datacenter on 24 September 2018 between 04:00 and 11:00 UTC. Merchants using Chase-Salem processing connections may experience intermittent spikes in failed transactions and response times during this window.

Note: Chase-Salem is a specialized processing connection used by a small number of US merchants. Most US merchants will not be impacted by this maintenance.
Aug 29, 18:43 UTC
Sep 23, 2018

No incidents reported.

Sep 22, 2018
Completed - The scheduled maintenance has been completed.
Sep 22, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 09:00 UTC
Scheduled - American Express will be conducting maintenance on September 22, 2018 between 09:00 and 13:00 UTC. Merchants processing American Express may experience intermittent spikes in failed or declined transactions and response times during this window.
Sep 21, 16:04 UTC
Sep 21, 2018

No incidents reported.

Sep 20, 2018
Resolved - Networking issues have subsided and traffic is now back to normal.
Sep 20, 21:23 UTC
Investigating - We have detected an upstream networking issue for traffic originating in Europe. Some merchants may be experiencing timeouts or latency trying to connect to the Braintree Production API or Control Panel.

Engineers are monitoring the issue and we will provide updates as they are available.
Sep 20, 20:27 UTC
Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018

No incidents reported.

Sep 14, 2018

No incidents reported.

Sep 13, 2018

No incidents reported.

Sep 12, 2018

No incidents reported.

Sep 11, 2018
Resolved - An issue upstream of our gateway caused some transactions on the BNZ network to fail between 15:01 and 15:31 NZST. Transactions that failed have a Processor Response Text of Processor Network Unavailable - Try Again (3000).

Scope: Only merchants located in New Zealand may be affected by this issue.
Sep 11, 04:19 UTC
Sep 10, 2018

No incidents reported.