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Braintree Status

API Operational
Control Panel Operational
Sandbox Operational
United States Processing Operational
Canadian Processing Operational
European Processing Operational
PayPal Processing Operational
APAC Processing Operational
Homepage ? Operational
Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 22, 2017

No incidents reported today.

Jan 21, 2017

No incidents reported.

Jan 20, 2017
Resolved - PayPal and Amex Direct transaction decline rates are back to normal levels.
Jan 20, 23:54 UTC
Investigating - An issue is causing some PayPal and Amex Direct transactions to fail. Transactions that fail may return a response code of 3000.

Scope: This issue will only affect PayPal or Amex Direct payments. The Braintree gateway is currently up and accepting requests at this time.
Jan 20, 23:44 UTC
Jan 19, 2017
Resolved - This incident has been resolved.
Jan 19, 21:51 UTC
Update - The issue is isolated to transaction searches via Control Panel only. API transaction search is not impacted.
Jan 19, 18:55 UTC
Identified - Some Braintree merchants may experience a higher rate of timeouts with transaction search results in both Control Panel and API search requests. Transaction processing is not impacted.
Jan 19, 17:18 UTC
Jan 18, 2017
Resolved - Phones are operational.
Jan 18, 23:15 UTC
Investigating - We are investigating issues with inbound calling to the Braintree Sales, Support, and other telephone numbers; Inbound calls may fail or ring without answer. Support remains available via email at support@braintreepayments.com.

There is no effect to production systems or transaction processing.
Jan 18, 16:49 UTC
Resolved - This incident has been resolved.
Jan 18, 16:48 UTC
Investigating - We are investigating issues with inbound calling to the Braintree Sales, Support, and other telephone numbers; Inbound calls may fail or ring without answer. Support remains available via email at support@braintreepayments.com.

There is no effect to production systems or transaction processing.
Jan 17, 17:49 UTC
Jan 16, 2017
Completed - The scheduled maintenance has been completed.
Jan 16, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 13:00 UTC
Scheduled - Bank of New Zealand is performing scheduled maintenance on Monday, January 16th between 01:00 NZT (13:00 UTC) and 04:00 NZT (16:00 UTC). Merchants processing with the Bank of New Zealand may have transactions declined during this time frame.
Dec 21, 22:15 UTC
Jan 15, 2017
Completed - The scheduled maintenance has been completed.
Jan 15, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 13:00 UTC
Scheduled - Bank of New Zealand is performing scheduled maintenance on Sunday, January 15th between 01:00 NZT (13:00 UTC) and 04:00 NZT (16:00 UTC). Merchants processing with the Bank of New Zealand may have transactions declined during this time frame.
Dec 21, 22:11 UTC
Jan 14, 2017

No incidents reported.

Jan 13, 2017
Resolved - This incident has been resolved.
Jan 13, 22:29 UTC
Update - We currently anticipate full restoration of service by 23:30 UTC.
Jan 13, 21:14 UTC
Identified - Some Braintree merchants may experience out-of-date transaction search results in both Control Panel and API search requests. Transaction processing is not impacted.
Jan 13, 20:55 UTC
Jan 12, 2017

No incidents reported.

Jan 11, 2017

No incidents reported.

Jan 10, 2017

No incidents reported.

Jan 9, 2017

No incidents reported.

Jan 8, 2017

No incidents reported.