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Control Panel Operational
Sandbox Operational
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Canadian Processing Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
NAB Scheduled Maintenance Sep 12, 16:00-19:00 UTC
NAB is performing scheduled maintenance on September 13 between 02:00 AEST (16:00 UTC 9/12) and 05:00 AEST (19:00 UTC 9/12). New Zealand merchants processing with NAB may receive a response code of 3000 (Processor Network Unavailable) during this time frame.
Posted on Aug 19, 19:13 UTC
Past Incidents
Aug 24, 2016

No incidents reported today.

Aug 23, 2016

No incidents reported.

Aug 22, 2016

No incidents reported.

Aug 21, 2016

No incidents reported.

Aug 20, 2016

No incidents reported.

Aug 19, 2016
Resolved - This incident has been resolved.
Aug 19, 13:57 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 19, 05:11 UTC
Identified - PayPal will be conducting planned maintenance starting at 5:00 UTC, which will require production system downtime estimated at 100% for 5 continuous minutes of ATB impact.

Scope: This issue will only affect PayPal payments. The Braintree gateway is currently up and accepting requests at this time.
Aug 19, 03:57 UTC
Aug 18, 2016

No incidents reported.

Aug 17, 2016

No incidents reported.

Aug 16, 2016

No incidents reported.

Aug 15, 2016

No incidents reported.

Aug 14, 2016

No incidents reported.

Aug 13, 2016
Resolved - Control Panel login with PayPal credentials is functioning normally again.
Aug 13, 05:10 UTC
Investigating - Merchants may experience failures to log into the Production or Sandbox Control Panel when logging in with their PayPal account credentials.

Transaction processing and API functionality is not impacted and operating normally.
Aug 11, 13:05 UTC
Aug 12, 2016

No incidents reported.

Aug 11, 2016
Resolved - The phone system issues have been resolved.
Aug 11, 20:31 UTC
Identified - We are investigating issues with inbound calling to the Braintree Sales, Support, and other telephone numbers; Inbound calls may fail or ring without answer. Support remains available via email at support@braintreepayments.com.

There is no affect to production systems or transaction processing.
Aug 11, 20:00 UTC
Aug 10, 2016

No incidents reported.