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Control Panel Operational
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Canadian Processing Operational
European Processing Operational
PayPal Processing Operational
APAC Processing Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
BNZ Scheduled Maintenance Apr 1, 12:00-15:00 UTC
Bank of New Zealand is performing scheduled maintenance on April 2nd between 01:00 NZT and 04:00 NZT. Merchants processing with the Bank of New Zealand may have transactions declined during this time frame.
Posted on Mar 13, 18:36 UTC
BNZ Scheduled Maintenance Apr 2, 12:00-15:00 UTC
Bank of New Zealand is performing scheduled maintenance on April 3rd between 01:00 NZT and 04:00 NZT. Merchants processing with the Bank of New Zealand may have transactions declined during this time frame.
Posted on Mar 13, 18:38 UTC
Past Incidents
Mar 28, 2017

No incidents reported today.

Mar 27, 2017

No incidents reported.

Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017

No incidents reported.

Mar 23, 2017

No incidents reported.

Mar 22, 2017

No incidents reported.

Mar 21, 2017
Resolved - This incident has been resolved.
Mar 21, 13:06 UTC
Update - Our upstream partner is continuing to investigate the issue internally. We will continue to monitor and update as more information becomes available.
Mar 21, 12:38 UTC
Update - Investigating - An issue upstream of our gateway is causing some Visa transactions on the First Data network to be declined. Transactions that are declined may return a response code of 2019 (Invalid Transaction).

Scope: This issue will not affect every U.S. merchant. The Braintree gateway is currently up and accepting requests at this time.
Mar 21, 11:59 UTC
Investigating - An issue upstream of our gateway is causing some Visa transactions on the First Data network to be declined. Transactions that are declined may return a response code of 2019 (Processor Declined).

Scope: This issue will not affect every U.S. merchant. The Braintree gateway is currently up and accepting requests at this time.
Mar 21, 11:56 UTC
Mar 20, 2017
Completed - The scheduled maintenance has been completed.
Mar 20, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 03:00 UTC
Scheduled - Bambora is performing scheduled maintenance on March 20th between 0400 and 0900 CET. Merchants processing with Bambora may receive an elevated rate of 3000 response codes (Processor Network Unavailable) during this time period.
Mar 14, 16:54 UTC
Mar 19, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017
Resolved - Support emails are being received normally again.
Mar 16, 14:13 UTC
Identified - We are currently aware of an issue where support emails are not being delivered due to an upstream issue. Our help desk service provider is working to resolve the issue. If you need immediate assistance, please contact 877.434.2894.
Mar 15, 22:04 UTC
Mar 14, 2017
Resolved - This incident has been resolved.
Mar 14, 13:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 14, 04:45 UTC
Identified - An issue upstream of our gateway is causing some transactions on the SEB/Bambora network to fail. Transactions that fail may return a response code of 3000 (Processor Network Unavailable).

Scope: This issue will only affect European merchants on the SEB/Bambora network. The Braintree gateway is currently up and accepting requests at this time.
Mar 14, 04:43 UTC