The remaining issues with login, merchant account creation decline rates, and phones have been resolved.
Jul 13, 17:26 UTC
Control Panel Login: Users that have enabled two-factor authentication for the Control Panel are currently unable to complete the login process. We are working to resolve the issue.
Marketplace sub-merchant account creation: Marketplace users are currently seeing an elevated rate of declines for sub-merchant creation through the API. We have identified the issue and are working to resolve it.
Support and Account phones: We are investigating issues with inbound calling to the Braintree Sales, Support, and other telephone numbers; Inbound calls may fail or ring without answer. Support remains available via email at firstname.lastname@example.org
The Braintree Platform is up and processing transactions at this time.
Jul 13, 15:37 UTC
We detected a problem routing inbound requests to the Production Gateway and Control Panel via one of our ISPs and have moved traffic to another ISP, which should resolve the issue. Merchants may have experienced timeouts or latency trying to connect to the Braintree Production API or Control Panel during this time.
Jul 13, 14:43 UTC