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Braintree Status

Production API Operational
Forward API Operational
Gateway API Operational
GraphQL API Operational
Control Panel Operational
3D Secure Operational
Sandbox Operational
Transaction Processing Operational
United States Processing Operational
Canadian Processing Operational
European Processing Operational
APAC Processing Operational
PayPal Processing Operational
Disputes Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Status Site Migration Oct 1, 18:00-19:00 UTC
Braintree will be migrating this status site (status.braintreepayments.com) to a new domain effective October 1, 2020. The new domain will be paypal-status.com. Please find details of this migration below:


  • Beginning October 1, 2020, Braintree will be featured on the Product and API tabs of paypal-status.com, alongside other PayPal products. This will provide a single, streamlined status page for all PayPal products.

  • Incidents will be reported on paypal-status.com just as they are today on this site.

  • All current email subscriptions to this site will be automatically migrated; no action is required. Emails will be sent from noreply@paypal.com beginning October 1, 2020.

  • SMS subscriptions are not supported on paypal-status.com, so any SMS subscribers should re-subscribe using their email address. This will be migrated automatically if subscribed prior to September 30, 2020.

  • RSS and Atom feed subscribers will not be migrated and will need to re-subscribe using the Subscribe button on paypal-status.com.



Questions? Reach out to our support team.
Posted on Sep 14, 21:04 UTC
Past Incidents
Sep 22, 2020

No incidents reported today.

Sep 21, 2020

No incidents reported.

Sep 20, 2020

No incidents reported.

Sep 19, 2020

No incidents reported.

Sep 18, 2020

No incidents reported.

Sep 17, 2020

No incidents reported.

Sep 16, 2020
Postmortem - Read details
Sep 16, 21:53 UTC
Resolved - This incident has been resolved and all services are operating normally.

Incident Description
There was an outage affecting the Braintree Payments platform that lasted from 2020-09-16 15:57 to 2020-09-16 16:41 UTC, and in certain cases until 17:02 UTC. Automated alarms detected the outage and engineers began troubleshooting immediately. Engineers identified the issue and redeployed applications to restore service. Service was restored to the Gateway API at 16:41 UTC. An additional operation was needed to clear stale cached values and fully restore client-side flows, which completed at 17:02 UTC. A full Root Cause Analysis document will be provided later today.
Sep 16, 17:26 UTC
Update - We have seen recovery for all traffic as of 17:02 UTC. Engineers are monitoring to ensure full recovery.
Sep 16, 17:12 UTC
Update - The Gateway API is fully recovered as of 16:42 UTC. Errors have remained high for some client-side flows. Engineers are working to resolve as quickly as possible.
Sep 16, 17:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 16:39 UTC
Update - We are continuing to work on a fix for this issue.
Sep 16, 16:28 UTC
Update - We are continuing to work on a fix for this issue.
Sep 16, 16:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 16, 16:21 UTC
Investigating - We're currently investigating an elevated rate of errors with the API and Control Panel. An update will be provided as soon as possible.

Symptoms
An elevated rate of 500-level responses for API requests and/or error pages when using the Control Panel.

Cause
Engineers are investigating internally.
Sep 16, 16:03 UTC
Sep 15, 2020

No incidents reported.

Sep 14, 2020

No incidents reported.

Sep 13, 2020

No incidents reported.

Sep 12, 2020

No incidents reported.

Sep 11, 2020

No incidents reported.

Sep 10, 2020
Resolved - Some merchants experienced an elevated rate of transaction failures for Pay with Venmo and Pay with PayPal payment methods between 20:45 and 20:51 UTC on 10 September 2020 due to an upstream issue with PayPal systems. The issue is now resolved.

Symptoms
An elevated rate of Processor Network Unavailable (3000) responses for PayPal transactions.

Cause
An upstream issue with PayPal.
Sep 10, 21:32 UTC
Sep 9, 2020

No incidents reported.

Sep 8, 2020

No incidents reported.