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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
JCB Maintenance May 26, 19:00-19:40 UTC
Between 19:00 and 19:40 UTC on 26 May 2020, JCB will be performing maintenance on their authorization systems that may impact transaction processing. Details are below.

Expected Impact

  • All Braintree systems will remain online.

  • Some transactions on JCB-branded cards may fail (Processor Response Code 3000) or take longer than normal.

  • Failed transactions can be safely retried.


Questions? Reach out to our support team.
Posted on Apr 2, 17:05 UTC
Past Incidents
Apr 6, 2020

No incidents reported today.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.

Mar 24, 2020
Postmortem - Read details
Mar 27, 17:07 UTC
Resolved - A fix was successfully implemented and no further impact observed since 21:35 UTC.
Mar 24, 21:43 UTC
Update - The issue has been identified and a fix is currently being implemented.
Mar 24, 21:08 UTC
Identified - We're currently investigating an elevated rate of Pay with Venmo transaction failures. Other payment methods are not impacted. An update will be provided as soon as possible.

Symptoms
An elevated rate of Processor Network Unavailable (3000) responses for Pay with Venmo transactions.

Cause
Engineers are investigating internally.
Mar 24, 20:48 UTC
Mar 23, 2020

No incidents reported.