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API   Operational
Control Panel   Operational
Sandbox   Operational
United States Processing   Operational
Canadian Processing   Operational
European Processing   Operational
APAC Processing   Operational
PayPal Processing   Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
JCB Maintenance Jan 29, 19:00-19:15 UTC
JCB will be undergoing scheduled maintenance between 19:00 and 19:15 UTC on 29 January 2019. During this time, transactions using JCB-branded cards may fail or take longer than normal.
Posted on Jan 11, 17:26 UTC
AIB Maintenance Feb 5, 03:00-03:30 UTC
Our European banking partner will be performing system maintenance between 03:00 and 03:30 UTC on 5 February 2019. Merchants processing on the AIB network may see an elevated rate of failed transactions during this window. Transactions that fail can be safely retried.

Scope: Only European merchants processing on the AIB network may be impacted by this maintenance window. The Braintree gateway will be operating normally during this time.
Posted on Jan 2, 19:00 UTC
Past Incidents
Jan 18, 2019
Resolved - An issue upstream of our gateway caused some transactions on the Moneris network to fail between 4:07 and 4:38 UTC. Transactions that failed have a Processor Response Text of Processor Network Unavailable - Try Again (3000).

Scope: Only merchants in Canada may have been affected by this issue.
Jan 18, 04:38 UTC
Jan 17, 2019
Completed - The scheduled maintenance has been completed.
Jan 17, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 19:00 UTC
Scheduled - Between 19:00 and 20:00 UTC on 17 January 2019, engineers will be performing database maintenance that may result in a few short windows where API and Control Panel requests take longer than normal. Transactions may be delayed appearing in search results and the Control Panel. Submerchant approval and decline webhooks may also be delayed.

It is not expected that requests will fail, however, any failed requests can be safely retried.

Questions? Feel free to reach out to our support team.
Jan 15, 19:02 UTC
Jan 16, 2019
Completed - The scheduled maintenance has been completed.
Jan 16, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 03:00 UTC
Scheduled - Our European banking partner will be performing system maintenance between 03:00 and 03:30 on 16 January 2019. Merchants processing on the AIB network may see an elevated rate of failed transactions during this window. Transactions that fail can be safely retried.

Scope: Only European merchants processing on the AIB network may be impacted by this maintenance window. The Braintree gateway will be operating normally during this time.
Dec 18, 16:05 UTC
Jan 15, 2019
Resolved - Traffic levels and error rates have returned to normal as at 23:57 UTC.
Jan 15, 00:04 UTC
Investigating - A majority of merchants are currently unable to reach the sandbox API or access the sandbox Control Panel. We're aware of the issue and are working to resolve it as quickly as possible.

The production API and Control Panel are not impacted.
Jan 14, 23:59 UTC
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019
Completed - The scheduled maintenance has been completed.
Jan 8, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 17:01 UTC
Update - This DR test has been postponed to 8 January 2019 from 17:00 to 18:00 UTC.
Dec 12, 21:57 UTC
Scheduled - We will be performing a disaster recovery test on Thursday, 13 December 2018 between 17:00 and 18:00 UTC. Merchants may observe Internet routes towards Braintree shift during this test. Additionally, some merchants may experience a small increase in latency for a period of fewer than 60 seconds at the beginning of the test.

Merchants do not need to take any precautionary actions prior to the test.
Dec 7, 20:34 UTC
Jan 7, 2019
Resolved - Errors and failures returned to normal rates at 21:45 UTC. Engineers will continue to monitor.
Jan 7, 21:52 UTC
Investigating - Some merchants are experiencing errors when attempting to call the Braintree API or access the Control Panel. This issue is also causing elevated processor failures. We're aware of the issue and working to resolve it as quickly as possible.
Jan 7, 21:46 UTC
Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.