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Braintree Status

API Operational
Control Panel Operational
Sandbox Operational
United States Processing Operational
Canadian Processing Operational
European Processing Operational
PayPal Processing Operational
Australian Processing Operational
Homepage ? Operational
Documentation ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 1, 2016

No incidents reported today.

Sep 30, 2016

No incidents reported.

Sep 29, 2016

No incidents reported.

Sep 28, 2016
Resolved - Phones are working normally again. Thank you for your patience.
Sep 28, 20:43 UTC
Identified - We are investigating issues with inbound calling to the Braintree Sales, Support, and other telephone numbers; Inbound calls may fail or ring without answer. Support remains available via email at support@braintreepayments.com.

There is no effect to production systems or transaction processing.
Sep 28, 19:54 UTC
Sep 27, 2016
Resolved - Two-factor authentication has been restored.
Sep 27, 22:11 UTC
Identified - Merchants with two-factor authentication enabled on their user accounts are currently experiencing errors when attempting to login. Our engineers are working to restore functionality and we apologize for the inconvenience.
Sep 27, 21:01 UTC
Resolved - This incident has been resolved.
Sep 27, 09:56 UTC
Monitoring - An issue upstream of our gateway is causing some PayPal transactions and vault requests to fail or take longer than usual. Transactions that fail may return a response code of 3000 (Processor Declined), or 4007 (Error Communicating with PayPal). Requests to vault PayPal payment methods may return a PayPalCommunicationError validation failure.

Scope: This issue will only affect PayPal payments. The Braintree gateway is currently up and accepting requests at this time.
Sep 27, 09:38 UTC
Sep 26, 2016

No incidents reported.

Sep 25, 2016

No incidents reported.

Sep 24, 2016

No incidents reported.

Sep 23, 2016

No incidents reported.

Sep 22, 2016

No incidents reported.

Sep 21, 2016
Resolved - This incident has been resolved.
Sep 21, 15:48 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 21, 13:32 UTC
Investigating - An issue upstream of our gateway is causing some PayPal transactions and vault requests to fail or take longer than usual. Transactions that fail may return a response code of 3000 (Processor Declined), or 4007 (Error Communicating with PayPal).

Scope: This issue will only affect PayPal payments. The Braintree gateway is currently up and accepting requests at this time.
Sep 21, 12:34 UTC
Resolved - This incident has been resolved.
Sep 21, 10:56 UTC
Identified - The issue has been identified and a fix is being implemented.
Sep 21, 10:04 UTC
Investigating - An issue upstream of our gateway is causing some PayPal transactions and vault requests to fail or take longer than usual. Transactions that fail may return a response code of 3000 (Processor Declined), or 4007 (Error Communicating with PayPal).

Scope: This issue will only affect PayPal payments. The Braintree gateway is currently up and accepting requests at this time.
Sep 21, 09:46 UTC
Sep 20, 2016

No incidents reported.

Sep 19, 2016

No incidents reported.

Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.